What Should I Look For in a Boat Dealer?

So you’re itching to buy a boat?

You probably have done a ton of research online of what type you want, how much seating capacity you want and more.

Have you chosen your dealer yet? If not, here are a few things you should expect from a dealer when you’re shopping.

Overall, the dealership should provide:

• Fair, open and honest treatment without discrimination.
• Respectful, professional, and accurate responses to all your product questions and requests.
• Privacy and confidentiality of customer records.

In sales, you should expect:

• The assistance of a capable and knowledgeable sales consultant.
• Advertising and representations that are truthful and factual.
• A written disclosure of all details associated with a purchase.
• An explanation of the proper usage and operation of products.
• Products properly prepared, inspected and tested before delivery.
• The delivery of new products as scheduled.
• An explanation of all maintenance requirements and schedules established for your product.
• An explanation and written copies of warranties on all products and major components.

In service, look for a dealer that offers:

• The explanation of maintenance/repair plans, including estimated repair time and cost.
• An itemized list of all charges with thorough explanation.
• Prior approval of changes in repair costs or additional charges should they occur.
• Maintenance/repair work done right the first time by knowledgeable, trained technicians.
• Maintenance/repair work completed when promised.
• Timely notice of changes in service delivery time if delays are experienced in repair completion.
• Inspection of any replaced/damaged components upon presentation of the invoice/work order.

Be sure to ask your chosen dealers if they offer these types of assurances. Or, if you’d like a guarantee that your dealer will do all of the above, choose a Marine Industry Certified Dealership, because this is the consumer commitment they’ve pledged to adhere to.

Happy buying!